Our Policy

OUR MISSION

To develop our city through sustainable projects that enhance quality of life, promote gender equality and equal opportunities, protect nature and cultural values, and encourage artistic activities.

OUR VISION

To transform Konyaaltı into a happy and thriving city where children, young people, persons with disabilities, women, retirees, and all segments of society can benefit from municipal services, and which stands as the capital of art, sports, and culture.

OUR CORE VALUES

• People-Centred Approach
• Participation
• Sustainability
• Transparency
• Gender Equality
• Efficient Use of Resources
• Democracy and Solidarity
• Efficiency
• Innovation
• Respect for Cultural Heritage
• Environmental Responsibility

OUR QUALITY POLICY

Konyaaltı Municipality’s Quality Policy is based on the following principles:

• Ensuring the continuous participation and satisfaction of citizens;
• Ensuring the effective and efficient use of resources;
• Providing friendly, equitable, and impartial services;
• Ensuring the development of Konyaaltı in accordance with international urban standards;
• Enabling residents to derive maximum benefit from municipal services;
• Complying with all applicable laws, regulations, and Quality Management System requirements without compromise under any circumstances;
• Ensuring the continuous training and satisfaction of personnel;
• Promoting a transparent, participatory, innovative, and institutional approach to governance.

These principles constitute the Quality Policy of Konyaaltı Municipality.

OUR CUSTOMER SATISFACTION AND COMPLAINTS HANDLING POLICY

Konyaaltı Municipality’s Customer Satisfaction and Complaints Handling Policy is based on the following principles:

• Carefully listening to stakeholder feedback, including requests, complaints, and suggestions, and applying principles of transparency, accessibility, participation, equality, objectivity, confidentiality, and accountability;
• Registering feedback through designated channels and evaluating it promptly through an easy-to-understand system and a citizen-centred approach;
• Processing feedback data and continuously improving the efficiency of our processes and our levels of satisfaction.

These principles constitute the Customer Satisfaction and Complaints Handling Policy of Konyaaltı Municipality.